RESERVATIONS: Trekker requires full payment at the time of booking. Trekker reserves the right to cancel any reservation for failure to pay the balance 60 days before your arrival date, and all deposits or partial payments made are forfeited.
CHECK-IN AND CHECK-OUT TIMES: Check-in 3:00 pm | Check-out 10:00 am. The check-in and check-out times are crucial for the staff to perform housekeeping duties. Late checkouts will be charged an additional fee.
MAXIMUM OCCUPANCY: Trekker is for sole use as a vacation rental. No guests more than the maximum occupancy of each unit shall occupy the property for the rental period.
STAFF: The Guest will treat all staff members with respect during the Guest’s stay. Trekker has a zero-tolerance policy concerning physical, verbal, or sexual assault or abuse of staff members. Job duties of staff are at the sole direction of Trekker, not the Guest. The team will have proper access to Trekker property any time during the Guest stay.
TRAVEL INSURANCE: Trekker recommends purchasing travel insurance to protect your vacation investment. If our booking system did not offer you the option to purchase travel insurance or “Cancel For Any Reason” coverage or coverage because you are traveling within 30 days; we recommend viewing rates and plans on Aardy or another option of your choice.
CANCELATION / REFUND POLICY: 50% refund up until 30 days before arrival if paid in full. If you deposited 50% of your rental fee, it is non-refundable, and the balance due is void. No refunds are issued within 30 days of arrival. Any processing or administrative fees are non-refundable. These fees are typically 15 to 25 percent of the full reservation.
POSTPONE TRAVEL: If you need to postpone your travel dates, the request must be made 60 days before your arrival. Please email Trekkerinc@gmail.com to arrange new travel dates. Postponing your travel dates requires payment in full and is subject to availability, rate increases, and travel within the next 12 months. Postponing your travel eliminates the option of a refund. There are no refunds for early departures, delayed arrivals, or reduced number of nights reserved for any reason. No show rentals are forfeited in full.
NONESSENTIAL TRAVEL: Vacations are considered nonessential travel, and therefore have been subject to restrictions, recommendations and advisories from numerous private and governmental departments and agencies for years for many reasons. Examples of such agencies include the United Nations, United States Department of State, CDC, Global Health Advisory, WHO, and National Weather Service.
COVID-19: After the declaration of multiple COVID-19 variants as a global pandemic by the World Health Organization, COVID-19 and its consequences are no longer unforeseen or unexpected but rather a known risk with travel and no longer an option for cancelation of a rental. At no time may a guest who test positive for COVID-19 quarantine at a Trekker property. Any COVID-19 testing required for travel is at the sole expense of the guest.
UNFORESEEN OCCURRENCES: Trekker is not liable for events beyond our control. Transportation disruptions, transportation cancellations, travel advisories, travel restrictions and travel recommendations about natural disasters, terrorist activity, and civil/political unrest, epidemic disease or illness, health advisories, quarantines, evacuation orders, border closures, government mandates, safety and security threat advisories, essential utility outages, unexpected serious illness or injury to a traveler, lost, stolen or changes to visa or passport requirements that make it impossible to travel to the destination are examples but not limited to events beyond our control. Trekker will not assume liability for any loss, damage, or inconvenience caused by but not limited to weather conditions, natural disasters, pests, construction, public/private events, acts of God, wildfire/smoke, road closures, interruption of services, and utilities or other reasons beyond its control.
CATASTROPHIC EVENTS & EMERGENCY EVACUATIONS: If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wildfire, etc.) or any situation simply beyond our control impairs the vacation rental, Trekker is not responsible for finding alternate lodging for the renter or the renter’s financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Purchase travel insurance to secure your vacation investment and eliminate your financial risk.
PETS / ANIMALS: Dogs are welcome at specific rentals. Please confirm the rental you are seeking Is pet friendly before finalizing a reservation or a full refund may not be issued as administrative fees are non refundable. Aggressive breeds such as pit bulls, chow chow, boxers, Dalmatians, Rottweiler, Doberman pinchers, chihuahuas. Are not welcome at any time. The Guest is responsible for remedying all animal damages and the cost of remediation, including but not limited to furniture damage, urine and other stains, wall damage, and flea remediation. You must keep your dogs leashed and under control at all times. Please respect other guests with your dogs barking. We maintain a peaceful environment so If you have an anxious dog who barks or is startled easily please leave your dog at home.
EVENTS / PARTIES: Trekker may be used for weddings, receptions, parties, or other large gatherings that include outside guests. We offer event services under a separate contract by request. Any and all intended gatherings must be disclosed prior to booking as rates may differ and not all rentals can accommodate events.
FILMING / PHOTOSHOOTS: Filming any still or motion pictures in any format that requires more than two persons or any specialized gear, apparatus, or crew is strictly prohibited. Castings, interviews, or photoshoots are not allowed at a Trekker property. We offer filming/photoshoot services under a separate contract. Guests agree not to use the premises for any commercial activities or purpose that violates any criminal law or governmental regulation.
ILLEGAL SUBSTANCES: No illegal substances are allowed on the premises, including minors possessing alcoholic beverages without limitation.
SYSTEM(S) FAILURES: In the event Trekker sustains a failure of a system, including but not limited to a/c units, water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, heat pump, ventilating, pool, hot tub or other system or structural systems, neither Trekker shall be liable to Guest for any damages associated with such system failures. Trekker will promptly repair or replace the failed system or equipment. In such an event, the Guest agrees to permit Manager or its service provider to have reasonable access to the property to inspect and make such repairs. Any failure does not serve as a termination of this Agreement, and no refunds will be given for such system failures.
MAINTENANCE & REPORTING: Guest shall properly use, operate, and safeguard Trekker, including any landscaping, furniture, furnishings, appliances, and all mechanical, electrical, gas, and plumbing fixtures. Guest agrees to keep the residential rental clean and sanitary. Guest shall immediately notify Trekker of any problem, malfunction, or damage. Guest will be liable and shall pay for all repairs or replacements caused by Guest, excluding ordinary wear and tear. Guest will be responsible and shall pay for all damage to the premises due to failure to report a problem, malfunction, or damage promptly.
TV / CABLE / INTERNET / SATELLITE: Any internet, TV, and cable or satellite subscription services are provided as a convenience only and are not integral to this Agreement. Trekker will not be in breach for any, and the Guest will not receive a refund for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences concerning service. If you decide to access any Internet content during your stay, you do this entirely at your own risk. You are responsible for ensuring that any accessed material does not infringe the laws governing, but not exhaustively covering, copyright, trademarks, pornography, or any other material which is slanderous, defamatory, or might offend in any other way. In the event the internet service is inoperable, we will do our best to troubleshoot. No refunds will be given due to the loss of internet service.
AIR CONDITIONING: Doors and windows shall be closed when air conditioning is in operation. Rooms that are not in use will have air condition units turned off by staff.
POOL: The Guest acknowledges and agrees that the area(s) surrounding pool(s) are not fenced or secure. Guest understands and agrees to be responsible for damages to the pool and their support equipment through Guest misuse or negligence. Misuse of the pool by the spilling of foreign substances into the pool, i.e., soap, shampoo, oils, glass, or metal, will result in a repair/cleaning fee at the sole discretion of Trekker. Use is at the Guest’s own risk. No lifeguards are onsite. An adult constantly supervises anyone under 18 years old. If any minion under 18 is in the pool an adult must also be in the water with them. This is a state law and highly enforced. Unaccompanied minors will be removed from the pool for their safety. Staff is not available to watch guest children at any time. Pool hours are typically 10 am to 8 pm but hours may vary due to weather and maintenance. If in the event a storm is in the forecast the pool will be shutdown without notice and all guests in the pool area will be asked to leave.
INSURANCE: The Guest understands that Trekker insurance does not cover your belongings or the damage caused by the Guest. The Guest agrees that we are not responsible for any loss or damage during the Rental Agreement term. The Guest agrees to carry insurance covering all your personal property located in the unit or full bear responsibility, including damage from fire, water, theft, or any cause. Safes are provided in all rooms free of charge.
LOST ITEMS OR LEFT ITEMS: The Guest is responsible for all shipping costs for any Lost and Found items that Trekker is requested to return to the Guest. Items found and not claimed within 30 days will be disposed of at the discretion of Pacific Vacation. If Trekker staff is unable to locate any list items Trekker is not liable to replace them.
HANDICAP ACCESSIBILITY: Trekker is not ADA compliant and not handicap accessible. We do have limited rentals with walk-in showers and minimal stairs.
TRANSIENT OCCUPANCY: Guest expressly acknowledges and agrees that this Agreement is for vacation / short-term rental/transient occupancy of the home and that Guest is prohibited from making the home a residence or household.
SALE / LEASE OF HOME: Trekker may notify the Guest to schedule and show property if the property is actively listed for sale or lease.
CHARGEBACKS: A chargeback of a valid credit card transaction from a Guest will result in a filed lawsuit for theft of services. Chargeback policies apply to bookings and products purchased on third-party platforms and TrekkerBaseCamp.com
BREACH OF TERMS: Breach of any provision above will result in immediate termination of the Rental Agreement, with the eviction of Guest from Trekker property and forfeiture of the entire Guest’s rental fee and security deposit.
HOLD HARMLESS: Guest agrees to hold harmless and to indemnify Trekker inc TrekkerBaseCamp.com against all loss, damage, expense, and penalty on account of personal injury or property damage to the rental dwellers, the undersigned, or to any minor child or children in the charge of the undersigned, howsoever arising, whether by act or acts or failure to act of the employees, owners or animals of the said company or property owners or not.
ELECTRONIC CONSENT: All bookings using online third-party booking platforms and direct booking on TrekkerBaseCamp.com the Guest agrees “I acknowledge, and I have read and accepted the Property Policies and Terms of Service contained above.” Guest is consenting to use an electronic signature instead of an original signature on paper by signing below or booking online both directly at TrekkerBaseCamp.com or a third-party booking platform. The Guest has the right to request to sign a paper